Refund policy

EU Right of Withdrawal – AdoraVive

Effective Date: 11/06/2024

Dear Customer,

At AdoraVive, we appreciate your trust in our timeless jewelry. In accordance with European Union consumer protection laws, we provide the following information regarding your right of withdrawal.

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1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days from the day you receive your order — no justification is required.

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2. Exclusions

The right of withdrawal does not apply to:

• Personalized or engraved jewelry

• Items that have been used, worn, or damaged

• Other exceptions clearly stated during the order process

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3. How to Exercise Your Right

To exercise your right of withdrawal, send us a clear written statement (email or letter). You may use the form below or provide the same information in your own words.

🔹 Sample Withdrawal Form:

To: AdoraVive  
Email: support@adoravive.com  

I hereby give notice that I withdraw from my contract of sale for the following item(s):  
• Order Number: [Insert Order Number]  
• Ordered on: [Insert Date]  
• Received on: [Insert Date]  
• Full Name: [Your Full Name]  
• Address: [Your Address]  
• Signature: [Only if sent on paper]  
• Date: [Insert Date]

4. Return Conditions

Returned items must:

• Be in original condition, unworn and in their original packaging

• Be returned within 14 days from the date of your withdrawal notice

• Be shipped at the customer’s expense, unless the return is due to an error or defect attributable to AdoraVive

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5. Return Procedure

After receiving your withdrawal notice, we will provide the return address and detailed return instructions. Do not return any item without prior communication.

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6. Contact

For questions or assistance, contact us at:
📧 support@adoravive.com

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Thank you for choosing AdoraVive. We are committed to providing you with an elegant, trustworthy, and transparent shopping experience.

Warm regards,
Customer Support Team
AdoraVive